An Excellent Review for Flooring Direct

An Excellent Review for Flooring Direct

Below is an email generated report submitted from the personalized web page for... Flooring Direct.

Submitted By: LOU S.

Warranty Scope: Residential

What brought you into our store (for this specific purchase)? Previous Customer
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In regards to the product you purchased, how would you rate:

The variety of flooring products you had to choose from: Excellent

The quality of the flooring products you had to choose from: Excellent

The store’s presentation of your different product choices: Excellent

In regards to your sales and installation experience, how would you rate the following?

The specific product knowledge and helpfulness of your sales associate: Excellent

The timeliness of your delivery and installation expectations: Excellent

The start to finish experience you had with our installation team: Excellent

In regards to your overall experience, how would you rate the following?

Our overall communication level with you from start to finish: Excellent

The likelihood you would recommend us now or in the future: Excellent

Did you receive via email and activate your Free Carpeting Spot and Spill Warranty?: Yes

Do you understand how to exercise your Free Carpeting Spot and Spill Warranty’s valuable provisions?: Yes

Please tell us about the best part of your experience while shopping with us:

The sales rep was very knowledgeable and did not use pressure sales tactics. Let me have the time to look and make up my mind.in the comfort of my home. I could lay the sample next to a piece of furniture or next to a wall and visualize how it would look.

Please share one thing we could have done differently / better to have improved your experience:

I would not change anything this company is doing. I am greatfully thankful that I did not need to go to a retailer and make the decision.

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